Terms and Conditions

Terms of Purchase Website elleganze.com

INTRODUCTION: This document contains the Terms and Conditions governing the use of this website and the contract between you, the customer and GESTORA ELLEGANZE, SLU.

We ask you to carefully read these Terms and our Privacy Statement before clicking on the button "Authorize payment" for ordering. We inform you that whenever you consent to place an order confirming the same is linked to the clauses and / or terms contained herein, and in any case to the Spanish legislation that applies. GESTORA ELLEGANZE, SLU reserves the right to change these terms without notice so we hereby requestyou that you carefully read these terms every time you order through our site.

GESTORA ELLEGANZE SLU has its registered offices in Elche - Alicante (Spain), calle xxxxxxxxxxxxxxx with VAT Reg. Number  ESB53272191.

2. USE OF THE WEB: These Terms are the only conditions applicable to the use of this website and create a legally binding agreement between the parties, protecting their rights as a customer and our rights as a company. You represent that, when ordering, have read and accept without reservations thepresent conditions. 

You agree that:

1. You will only be able to make use of the website to make legitimate inquiries or orders.

2. You are not allowed to make any speculative, false or fraudulent orders. If we have reasonable grounds to believe that it has made ​​a request

of this nature we are entitled to cancel the order and inform the relevant authorities.

3. You are also required to provide us certain way and correct your email address, postal address and / or other contact and acknowledge that we may use this information to contact you if necessary. If not, we will not be capable to complete your order. By placing an order through this website, you warrant that you are over 18 years old and are legally capable of entering into binding contracts.

3. AVAILABILITY OF SERVICE: The items offered through this website are manufactured and/or marketed by GESTORA ELLEGANZE, S.L.U

4. HOW THE CONTRACT IS FORMED

This information and the details contained in this website does not constitute an offer to sell, but an invitation to do business. There will be no contract between you and us in relation to any product until your order has been accepted by us. If your offer is not accepted and already had made ​​a charge on your account, the amount thereof will be refunded in full. All orders are subject to acceptance and we will confirm such acceptance by sending an email that confirms that the product is ready for shipment. The contract for the purchase of a product between us (Contract) will only be formed when we send you the Order Confirmation.

5. AVAILABILITY OF PRODUCTS: All orders are subject to the availability of data and, in this sense, if difficulties arise in their supply, or if for any reason whatsoever no longer in stock, we reserve the right to provide information about substitute products of equal or superior quality which you can order value. If you do not wish to order such substitute products we will reimburse any money that you might have paid.

6. PROCESS AN ORDER: We reserve the right to withdraw any products from this website at any time and / or remove or edit any materials or content. Although we do our best to always process all orders, there may be exceptional circumstances that require us to refuse to process an order after having sent the Order Confirmation, and we reserve the right to do so at any time, at our sole discretion.

We will not be liable to you or to any third party by reason of our withdrawing any product from this website, regardless of whether the product has been sold or not, remove or edit any materials or content on the Website or for refusing to process an order once we have sent you the Order Confirmation.

7. Right to cancel the purchase: You as a consumer, you may cancel a Contract at any time within 7 days from the shipping confirmation of your order. In this case, we will refund the price paid for the products in accordance with our Returns Policy.

Your right to cancel the Contract shall apply only to products that are returned in the same condition in which you received them. You must also include all instructions, documents and packaging products. There will be no refund if the product has been used or is damaged, so you should be careful with the product/s while in their possession.

8. DELIVERY: Without prejudice to the provisions of the General Clauses contained herein and any other details on our website and unless extraordinary circumstances, try submitting the order of product/s listed in the Order Confirmation before detailed delivery date of the general conditions, although delays may occur: delivery area or any other unforeseen circumstances. In this case we will inform you of this fact and give you the option to proceed with the purchase establishing a new delivery date or cancel the order with full refund of the price paid. Please note however that we do not deliver on Saturdays or Sundays or holidays.

For the purposes of these Conditions shall apply to have occurred "delivery" or that the product/s has/have been "delivered" at the time of signing the receipt thereof at the agreed delivery address.

9. UNABLE TO DELIVER: If we are unable after two attempts, to deliver, we will contact you to agree a new place and time. If this is not possible after such communication firm end would leave the item available for a month waiting for new application for reserving shipping in this case the right to re-charge the relevant postage.

10. PASSING OF RISK AND PROPERTY: You will acquire ownership of the goods when we receive full payment of all amounts due in connection therewith, including shipping costs, or at the time of delivery, whichever is at a later time.

11. PRICE AND PAYMENT: The price of the products will be as stipulated at all times on our website, except in cases of obvious error. Although we try to ensure that all prices listed on the website are accurate, errors may occur. If we discover an error in the price of goods you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you, the order shall be cancelled and you will receive a full refund that would have been paid.

We will not be obliged to supply the product/s to incorrect lower price (even if we have sent you the Order Confirmation) if the pricing error is obvious and unmistakeable and could have been recognized in a reasonable manner by you as incorrect price. The prices on the website include VAT but exclude delivery costs, which will be added to the total amount due as set out in our Delivery Costs Guide.

Prices may change at any time, but (other than as set out above) changes will not affect orders in respect of which we have already sent a Confirmation.

Credit cards are subject to validation checks and authorization by the issuer of the same entity, but if such entity fails to authorize payment we will not be liable for any delay or non-delivery and we can form a Contract with you and understand provided that the card being used is yours, otherwise you may be committing an offense under the law.

12. VALUE ADDED TAX:  Under current legislation, any purchase made ​​through the website is subject to Value Added Tax (VAT).

13. POLICY CHANGES / RETURNS:  GESTORA ELLEGANZE SLU, gives you the possibility to return your purchases in full within seven (7) days from the date of delivery, provided that the products purchased have not been used and are in perfect condition. 

To make returns for faulty or defect articles you must follow these steps:

1. Contact our Customer Service department to obtain a return code.

2. Complete the Return Form enclosed with your order stating your order number and the detail of the items you want to return. If you do not have this document yet, you can request one copy through our customer service.

3. Place the items to be returned along with the Return Form in a box or envelope and stick the label we send you with our address on the outside of the package.

4. Send it to us following the instructions on our return policy.

GESTORA ELLEGANZE SLU. We reserve the right to refuse returns submitted after the deadline, or items that are not in the same condition in which they were sent to the client.

We recommend that you arrange your delivery by registered mail, return receipt requested. GESTORA ELLEGANZE, SLU shall not be responsible for returns that do not arrive at their warehouse. The shipping of the items you wish to return shall be paid by you (prepaid delivery). GESTORA ELLEGANZE SLU will not accept any returns sent as COD (collect on delivery). All the items returned will be carefully inspected. Once we confirm that they are in perfect condition with all internal labels, we shall pay the appropriate amount in the same manner as payment was made: If it was by credit card to the same card used for payment. If the payment was transferred to an account, the refund payment will be paid to the same account number.

 

Here are the address for returns: 

GESTORA ELLEGANZE, SLU

Calle xxxxxxxxxxxxxxxxxx

ES - 03201 Elche (Alicante)

Spain 

 

Returns of defective products

To return a defective item, you must follow these steps:

1. Contact immediately with our Customer Service department to obtain a code overhead. Please indicate the order number, the reference of

the defective item and a description of the defect.

2. Complete the Return Form you received with your order stating your order number and the reference of the items returned. If you do not have

this document yet, you can request a copy to our customer service department.

3. Place the defective item with the Return Form in a box or envelope and stick the label we send you our address on the outside, indicating the order number and code overhead.

4. Our customer service department will facilitate data from our courier company and the steps to be picked up the defective item.

After receiving the item, GESTORA ELLEGANZE SLU shall carefully examine the returned product. In the event that the item is defective, we will refund the amount, including shipping costs if there were no more items in the order. We will refund the money as soon as possible and in any event within 10 days after reception in our offices. The amount will be credited in the same form of payment as the purchase was made

14. LIABILITY.

Our liability in connection with any product purchased on our website is strictly limited to the purchase price of such Product.

All product descriptions, information and materials contained in this website are provided "as is where is" and without any express, implied or arising otherwise guarantees.

As far as possible as allowed by law, we exclude all warranties leaving than those warranties which cannot lawfully be excluded in front of consumers.

The provisions of this clause do not affect your statutory rights as a consumer, nor your right to cancel the Contract.

15. INTELLECTUAL PROPERTY: You acknowledge and agree that all copyright, trademark and other intellectual property rights in all material or content supplied as part of the website marks us are around us now or our licensors for your use. You may use this material only in the way it is expressly authorized by us or our licensors for your use. This does not prevent you using this website to the extent necessary to copy the information about your order or Contract details.

16. WRITTEN COMMUNICATIONS: Applicable laws require that some of the information or communications we send to you should be in writing. By using this website, you agree that most of us are electronic communications.

17. NOTICES: The notifications that you send us should be given through our contact form.

18. TRANSFER OF RIGHTS AND OBLIGATIONS: The Contract between you and us is binding on you and us and on our respective successors and assigns. You may not transfer, assign, charge orotherwise dispose of a Contract or any rights or obligations arising under it for or for you, without our prior written consent. We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of the rights or obligations arising under it for us or for us, at any time during the term of the Contract. To avoid any doubt, said transmissions, assignments, liens or other transfers will not affect the rights that you have as a consumer recognized by law or cancel, reduce or limit in any way the warranties whether expressed or implied, that we could have them bestow.

19. EVENTS BEYOND OUR CONTROL:  We are not liable for any failure or delay in performance of any of our obligations under a Contract that is caused by events outside our reasonable ("Force Majeure Event") must control.

20. SEVERABILITY: If any of these Conditions or any provisions of a Contract shall be invalid, illegal or unenforceable in any action by the competent authority, be severed from the remaining terms and provisions shall remain valid in so far as permitted by law.

21. ENTIRE AGREEMENT: These Terms and any document expressly referred to in them represent the entire agreement between you and GESTORA ELLEGANZE, SLU in relation to the subject matter of any Contract and supersede any prior agreement, agreement, or arrangement between you and GESTORA ELLEGANZE SLU verbally or in writing.

22. OUR RIGHT TO VARY THESE CONDITIONS: We have the right to revise and amend these Terms at any time.

You will be subject to the policies and Conditions in force at the time that you order products, unless by law or governmental authority should do

changes in those policies, Terms or Privacy Statement, in which case, possible changes also affect orders previously placed by you.

23. LAW AND JURISDICTION: The contracts for the purchase of products through our site will be governed by Spanish law and any dispute arising out of or related to, such Contracts shall be subject to the jurisdiction of the courts of Elche, giving you their own jurisdiction. If you are contracting as a consumer, nothing in this clause shall affect the rights recognized as such applicable law.

24. COOKIES. From GESTORA ELLEGANZE, S.L.U we inform you that our website uses cookies to analyse the views received and to identify you as a registered user when accessing your username and password.

Cookies are files that are installed on the computer from which you access our website in order to store certain information about the user visiting the website. We use Google Analytics to collect and analyse information navigation service with third party cookies allow us to improve the functioning of the portal.

25. DATA PROTECTION: According to the Organic Law 15/1999 of 13 December on the Protection of Personal Data, GESTORA ELLEGANZE, SLU Reports that the personal information provided voluntarily by filling in forms on this website will be included confidentially in our database gives data.

Also by registering, you consent to GESTORA ELLEGANZE, SLU use your personal information to inform him about products or services that may be of interest, respecting, in any case, the Spanish legislation on data protection. In the event that GESTORA ELLEGANZE, SLU expected to surrender their personal data to third parties, obtain prior informed consent of the purpose for which such data are used.

You can exercise your rights of access, rectification, cancellation and opposition by written request, along with a photocopy of ID, to:

GESTORA ELLEGANZE, SLU

Calle xxxxxxxxxxxxxxxx

ES-03021 ELCHE, ALICANTE, SPAIN

If you want to contact us you can do by email at shop@elleganze.com